End-to-end encrypted client messaging, automatically threaded by case, with read receipts, document sharing, and full PIPEDA-compliant archiving — all inside VisaNauta.
Immigration clients share some of the most sensitive personal information imaginable — family relationships, financial records, criminal history, medical information. Under PIPEDA, you are responsible for how that data is transmitted and stored. Standard email is not encrypted in transit. It lives on servers you don't control. It gets forwarded, screenshotted, and leaked. VisaNauta gives you a secure channel that's easy enough for any client to use from their phone.
Every message exchanged between you and a client is encrypted in transit and at rest. Not even VisaNauta infrastructure staff can read the content of your conversations. For clients sharing income statements, family details, and medical information — and for you holding PIPEDA obligations over that data — this is not optional. It's how it should have always worked.
Every message is automatically attached to the relevant client case file. There is no inbox to sort, no need to CC a file number, no relying on a subject line convention. You can view the complete communication history for any case — chronologically, with document attachments — from the case record itself. Nothing is buried in your email client.
Know whether your client has seen your message. VisaNauta shows delivery and read status for every message you send. No more following up to ask "did you get my email?" — you can see exactly when a client read your instructions and plan your follow-up accordingly. Overdue unread messages surface automatically on your dashboard.
Share documents directly within a message thread. Clients receive them in their secure portal vault — not as email attachments floating through unencrypted mail servers. You can attach IRCC forms, signed agreements, government fee receipts, and decision letters, all with download tracking so you know when clients have accessed what you sent.
Every message is archived with a UTC timestamp, sender ID, and read receipt record. The archive is append-only and tamper-proof. If you ever need to demonstrate what advice you gave and when, or what a client confirmed in writing, your complete message history is exportable as a formatted PDF for legal or regulatory purposes.
Clients receive an email notification when you send them a message, with a direct link to their secure portal. They reply through the portal — not to your personal email. Your office stays clean. All communication stays inside VisaNauta where it can be properly logged, found, and exported.
Start your free trial. Your first client can be messaging you through the secure portal today.
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