RCIC Terms of Service

VisaNauta is a SaaS technology marketplace providing digital infrastructure for RCIC practice management, client discovery, secure communications, document exchange, scheduling, compliance tools, and payment facilitation.

VisaNauta does NOT provide immigration advice, legal services, legal opinions, or representation of any kind. All consulting services are delivered solely and exclusively by you as a licensed RCIC. VisaNauta's provision of the Platform does not create a professional, fiduciary, or attorney-client relationship between VisaNauta and you or your clients.

You are an independent professional and independent contractor. No employment, agency, partnership, joint venture, or franchise relationship is created by this Agreement. You are solely responsible for all advice, opinions, and services provided to clients.

VisaNauta does not control, direct, or supervise the manner in which you deliver services to clients. We do not set your fees, dictate your working hours, or require exclusivity.

The Subscriber is responsible for the acts and omissions of all Authorized Users.

To subscribe, you must be at least 18 years old, hold a current and valid CICC license, and have the legal capacity to enter this Agreement.

You agree to provide true, accurate, current, and complete registration information and to keep it updated. Inaccurate information may result in suspension or termination.

You are responsible for maintaining the confidentiality of your credentials and for all activities under your account. Do not share credentials with unauthorized persons.

Each Authorized User must have a unique login. Credentials may not be shared.

Multi-Factor Authentication (MFA) is mandatory for all RCIC accounts by default and may be disabled only through Account Settings.

Notify us immediately at support@visanauta.com if you suspect unauthorized access. VisaNauta is not liable for loss from unauthorized use except where caused by our fraud, negligence, or willful misconduct.

The initial Administrator is the Primary Subscriber. Administrators may designate additional users within seat limits.

Administrators are responsible for managing user access, deactivating departed staff, and ensuring all Authorized Users comply with this Agreement.

By subscribing, you consent to receive electronic communications including: (a) account and billing notices; (b) security alerts; (c) document retention reminders; (d) service updates and maintenance notices; (e) CICC license verification notifications; and (f) promotional information.

You may opt out of promotional communications at any time. You may not opt out of transactional, security, compliance, or billing communications while your subscription is active.

VisaNauta is not liable for delays or failures in delivery caused by third-party providers.

Any price increase will be communicated with 60 calendar days' written notice before your next billing cycle. If you do not agree, you may cancel before the new price takes effect with no early termination penalty.

Unless you cancel before the Free Trial expires, your subscription will commence automatically at the selected plan rate. Free Trials are limited to one per RCIC and may not be combined with other promotions.

Fees are billed monthly or annually via Stripe. Subscriptions auto-renew at the then-current rate unless cancelled in advance.

Failed payments trigger a 7-day grace period. Persistent non-payment beyond 60 days may result in account deactivation and Content becoming irretrievable.

All professional fees are set exclusively by you. VisaNauta takes zero deduction, commission, or percentage from client-to-RCIC payments. The full amount transfers to your Stripe account, less only standard Stripe processing fees.

Client payments are processed via Stripe Connect with you as merchant of record. VisaNauta does not hold, escrow, pool, or comingle client funds and will never access any trust account.

Cancel at any time via Account Settings. Cancellation takes effect at the end of the current billing period. No partial refunds for unused time.

All subscription fees are prepaid and non-refundable after the first 30 days of your initial subscription. You must export all case documents before cancellation.

AI Form Intelligence is provided as a productivity aid only. AI-GENERATED OUTPUT MAY BE INCOMPLETE, INACCURATE, OR INAPPROPRIATE FOR YOUR SPECIFIC USE CASE. VISANAUTA DOES NOT REVIEW OUTPUT FOR ACCURACY OR COMPLETENESS.

You are solely responsible for reviewing, verifying, and approving all AI-generated output before use, including ensuring compliance with IRCC requirements and CICC professional standards. You must use AI Form Intelligence only with human oversight.

You must not use AI Form Intelligence output or any Platform AI features to develop a competing product or train any AI or machine learning model.

You retain ownership of all Content. VisaNauta does not claim any intellectual property rights in your Content.

By uploading Content, you grant VisaNauta a limited, non-exclusive, revocable license to store, process, and display Content solely for providing the Platform Services. This license terminates when Content is deleted.

You represent and warrant that you have all necessary rights, consents, and permissions to upload Content and to permit VisaNauta to process it without violating any laws, third-party rights, or CICC obligations.

Nothing in these Terms excludes liability that cannot be excluded under Ontario or Canadian law, including for fraud, gross negligence, or willful misconduct.

Platform pricing, subscription tiers, feature specifications, technical architecture, roadmap information, business terms, and any non-public information shared with you constitute Confidential Information of VisaNauta Technologies.

You shall not disclose Confidential Information to clients, competitors, other RCICs not subscribed to the Platform, or any third party without VisaNauta's prior written consent.

This confidentiality obligation survives termination of your subscription and continues indefinitely.

Exceptions: information that is (a) publicly available through no fault of yours; (b) independently developed without reference to Confidential Information; (c) received from a third party without restriction; or (d) required to be disclosed by law, with prompt written notice to VisaNauta.

The Platform integrates with Third-Party Services including Stripe (payments) and Wasabi (cloud storage). These are subject to their own terms and conditions.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VISANAUTA DISCLAIMS ALL LIABILITY FOR ANY LOSS OR HARM ARISING FROM THIRD-PARTY SERVICES, INCLUDING ERRORS IN PAYMENT PROCESSING OR DATA STORAGE.

VisaNauta may replace, disable, or modify Third-Party Service integrations at any time with reasonable notice where practicable.

In the event of a confirmed security breach affecting your Content or personal information, VisaNauta will notify you within 72 hours.

VisaNauta may disclose Content where required by law, regulation, court order, or lawful government request. Legal requests must be directed to legal@visanauta.com through formal legal process.

VisaNauta targets high availability but does not guarantee uninterrupted or error-free service. Planned maintenance will be communicated with reasonable advance notice where possible.

Data practices are governed by our Privacy Policy (COMP-04), incorporated by reference. Contact privacy@visanauta.com for inquiries.

You are independently responsible for PIPEDA compliance in your handling of client data obtained through the Platform, including providing all necessary notices to, and obtaining all necessary consents from, your clients.

VisaNauta may amend these Terms with 30 days' advance notice for material changes and 60 days' notice for pricing changes, via email, in-Platform notification, or both.

Continued use after the effective date constitutes acceptance. If you disagree, cancel before the effective date with no early termination penalty.

Non-material changes (corrections, clarifications) may be made without advance notice.